FAQ

Last updated: 12 September 2026

Do you offer free shipping?

Yes. Every order to an address in the United States is sent free of charge, with tracking. We do not ship outside the United States.

How long does shipping take?

Orders are typically processed within 1–3 business days (Monday to Friday). Delivery within the United States usually takes 3–7 business days after dispatch.

Can I return an item if it doesn’t fit or I change my mind?

Yes. You have 30 days from delivery to return new or slightly used items, with proof of purchase. We accept returns for both non-defective reasons (fit, style, change of mind) and defective reasons (faulty, damaged, or not as described). We only accept returns for orders delivered in the United States.

Email support@glenn-carter.com with your order number to start a return. Return postage is always your responsibility, including for defective items; please use a tracked service. There is no restocking fee.

Once we receive and inspect the item, refunds go back to your original payment method within 10 business days.

Do you accept used items back?

We accept new and slightly used items only. Slightly used means tried on or worn lightly, still clean and without stains, odours, holes, or damage. Heavily worn, washed, altered, or customer-damaged items are not accepted.

Do you offer exchanges?

No. We do not exchange sizes, colours, or products. Return the item for a refund and place a new order if you want a different size or colour.

Can I return a defective item?

Yes. Email photographs and your order number. We refund the item price. You pay the return postage. We do not replace or exchange the item. There is no restocking fee.

Who pays for returns?

You do. The customer pays return postage on every return. We do not charge a restocking fee.

Can I cancel my order?

Email support@glenn-carter.com with your order number as soon as possible. If the order has not been dispatched, we will cancel it and refund you in full. If it has already been dispatched, use the 30-day return policy after delivery.

How can I track my order?

We email a tracking number when your order is dispatched, typically after 1–3 business days of processing. If you have not received tracking within 4 business days of ordering, email us with your order number. You can also use the track your order page.

What payment methods do you accept?

Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. The methods shown at checkout are the ones we currently accept. See the Payment policy.

How can I contact you?

Email support@glenn-carter.com. Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm. Saturday and Sunday: Closed. We aim to reply within 1–2 business days. Include your order number for existing orders. You can also use our contact page.

Our business information

Store name: Glenn Carter

Trading name: Glenn Carter

Email: support@glenn-carter.com

Phone: +1 312 726 4091

Website: https://glenn-carter.com

Customer service hours: Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm.

Saturday and Sunday: Closed.

More ways to reach us: https://glenn-carter.com/pages/contact